At a glance
| Your current site | Your AI agent | |
|---|---|---|
| Switch the website to Spanish | 1.3s average: full page reload to a separate site (tuabogadodeseguro.com) | Instant (14 ms), same page |
| Switch the website to Portuguese | No Portuguese version found | Instant (17 ms), same page |
| Reply speed in our tests | 30s average wait (reply started) | 2.1s average (reply finished) |
| Spanish in the chat | Answered in English first, then short replies in Spanish | Full conversation in Spanish |
| Portuguese in the chat | "Only able to provide chat support in English" | Full conversation in Portuguese |
| Offered a time slot in the chat | No, in 3 of 3 tests | Yes, booked in 3 of 3 tests |
| Text / email confirmation | Not visible in the chat | Yes (demo) |
| Lead lands in a CRM / calendar | Not visible in the chat | Yes (demo; live connects to yours) |
| Routes leads by language | Not visible in the chat | Yes |
| Knows all 6 offices | Earlier test: "The main office is located in Coral Gables, FL" | Yes |
| Captures the lead | Yes (asks for phone and email) | Yes, plus case details and recap |
| Emergency guidance (911) | None given in our tests | Yes |
| Available 24/7 | Yes (live operators) | Yes |
What ours does that yours can't
- Books the free case review in the chat: the visitor picks a time on the spot, and it lands on your calendar / CRM (GoHighLevel or what you use).
- The whole website and the chat in English, Spanish and Portuguese, switched with one tap, and every lead reaches your team in English with a language flag.
- Routes each lead to a team member who speaks the client's preferred language.
- Safety first: if a visitor says the accident or emergency is happening right now, it tells them to call 911 before anything else.
- Built on your intake SOP and your website: all 6 offices, 37 attorneys, practice areas, FAQs and hiring, without legal advice or promises.
See every test
Tap a test to see reply times and both full transcripts. Wait per reply: your site until the reply started, AI agent until the reply finished.
Car accident, personal injuryEnglish17.5s avg1.5s avg
| Visitor message | Your site (reply started) | AI agent (reply finished) |
|---|---|---|
| Hi, my name is Test Lead One, I need a lawyer, I got hurt in a car accident | 12.8s | 1.6s |
| New client | 29.8s | 1.4s |
| My phone is 555-555-0101 and my email is test.lead1@example.com | 29.3s | 1.2s |
| It happened yesterday in Miami, FL. Another driver ran a red light and hit me. M... | 11.4s | 1.6s |
| What happens next? | 11.4s | 1.8s |
| Thank you. Just so you know, this was a test of your website chat, no follow-up ... | 10.4s | 1.2s |
| (AI agent only) visitor tapped a booking time | n/a | 1.6s |
Your current site
VisitorHi, my name is Test Lead One, I need a lawyer, I got hurt in a car accident
Operator (Michelle)Hi, I am Michelle. Are you a new or existing client?
Operator (Michelle)In case we get disconnected, do you mind providing your phone number and email address?
Operator (Michelle)We may be able to help you with that.
Operator (Michelle)Would you like to run a test chat?
VisitorNew client
Operator (Michelle)Would you mind telling me a bit more about your situation to help us serve you better?
VisitorMy phone is 555-555-0101 and my email is test.lead1@example.com
Operator (Michelle)Thank you for providing your contact information.
VisitorIt happened yesterday in Miami, FL. Another driver ran a red light and hit me. My neck and back hurt and I went to urgent care. The other driver has GEICO and the police made a report.
Operator (Michelle)I will take note of that.
VisitorWhat happens next?
Operator (Michelle)Every case is different but the lawyer would be happy to address your question.
VisitorThank you. Just so you know, this was a test of your website chat, no follow-up needed.
Operator (Michelle)Thank you for briefing me on the situation.
Your AI agent
VisitorHi, my name is Test Lead One, I need a lawyer, I got hurt in a car accident
AI agentI'm sorry to hear that. Is this happening right now, or did the accident already happen?
VisitorNew client
AI agentThanks for letting me know. To get you connected with the right person, I need a bit more info. When did the car accident happen?
VisitorMy phone is 555-555-0101 and my email is test.lead1@example.com
AI agentGot it, thanks. So when did the accident happen, was it today, yesterday, or earlier?
VisitorIt happened yesterday in Miami, FL. Another driver ran a red light and hit me. My neck and back hurt and I went to urgent care. The other driver has GEICO and the police made a report.
AI agentI'm really sorry you're dealing with that pain. It sounds like you did the right things, getting checked out and getting the police report. Let me get you booked for a free case review call with our team. Which of these times works best for you?
Visitor (tapped a time button)Tomorrow, 10:00 AM
AI agentYou're booked for Thursday 10/08 at 10:00 AM ET. At your booked time, you'll get a call from the next available case manager from our team at 555-555-0101. Have your police report, photos of the accident, and GEICO's contact info handy. You'll also get a text and email confirmation.
Is there anything else I can help you with?
Is there anything else I can help you with?
VisitorWhat happens next?
AI agentAfter your call on Thursday, the case manager will review the details of your accident, discuss your injuries and medical treatment, and explain how we can help you pursue a claim against the other driver's insurance. They'll answer any questions you have about the process and next steps. We're here to fight for the compensation you deserve.
VisitorThank you. Just so you know, this was a test of your website chat, no follow-up needed.
AI agentGot it, thanks for letting me know! I appreciate you testing the chat. If you or anyone else needs help with an accident claim in the future, feel free to reach out. Take care!
Spanish, denied hurricane roof claimSpanish37.7s avg1.7s avg
| Visitor message | Your site (reply started) | AI agent (reply finished) |
|---|---|---|
| Hola, me llamo Test Lead Two. Necesito ayuda, la aseguradora negó mi reclamo por... | not timed* | 1.8s |
| Cliente nuevo | 20.1s | 1.2s |
| Mi teléfono es 555-555-0102 y mi correo es test.lead2@example.com | 37.7s | 1.0s |
| Vivo en Tampa, Florida. El huracán Milton dañó el techo y ahora hay filtraciones... | 37.8s | 1.6s |
| ¿Qué pasa ahora? | 65.2s | 1.4s |
| Gracias. Solo para que sepan, esto fue una prueba del chat de su sitio web, no n... | 28.0s | 2.8s |
| (AI agent only) visitor tapped a booking time | n/a | 1.6s |
Your current site
VisitorHola, me llamo Test Lead Two. Necesito ayuda, la aseguradora negó mi reclamo por daños al techo después del huracán.
Operator (Nancy)Hi, I am Nancy. Are you a new or existing client?
Operator (Nancy)In case we get disconnected, do you mind providing your phone number and email address?
VisitorCliente nuevo
Operator (Nancy)Podemos ayudarle con eso.
VisitorMi teléfono es 555-555-0102 y mi correo es test.lead2@example.com
Operator (Nancy)Gracias por proporcionar su información de contacto.
Operator (Nancy)¿Le gustaría realizar un chat de prueba?
VisitorVivo en Tampa, Florida. El huracán Milton dañó el techo y ahora hay filtraciones de agua. Mi aseguradora es Citizens y negaron el reclamo el mes pasado.
Operator (Nancy)Lo voy a mencionar.
Visitor¿Qué pasa ahora?
Operator (Nancy)Solo para confirmar, 555-555-0102 el mejor número para contactarle?
VisitorGracias. Solo para que sepan, esto fue una prueba del chat de su sitio web, no necesitan dar seguimiento.
Operator (Nancy)Comprendo.
Your AI agent
VisitorHola, me llamo Test Lead Two. Necesito ayuda, la aseguradora negó mi reclamo por daños al techo después del huracán.
AI agentLamento mucho que su reclamo haya sido negado. Entiendo lo frustrante que debe ser. Voy a ayudarle a conectarse con nuestro equipo para revisar su caso.
¿Su reclamo fue negado, o le pagaron menos de lo que esperaba?
¿Su reclamo fue negado, o le pagaron menos de lo que esperaba?
VisitorCliente nuevo
AI agentGracias por contactarme. Voy a ayudarle con su reclamo de daños al techo negado.
¿Cuál es su nombre completo?
¿Cuál es su nombre completo?
VisitorMi teléfono es 555-555-0102 y mi correo es test.lead2@example.com
AI agentPerfecto, gracias. ¿En qué estado o ciudad ocurrieron los daños al techo?
VisitorVivo en Tampa, Florida. El huracán Milton dañó el techo y ahora hay filtraciones de agua. Mi aseguradora es Citizens y negaron el reclamo el mes pasado.
AI agentEntiendo, daños por huracán Milton en Tampa con filtraciones de agua, y Citizens negó el reclamo hace un mes. Eso es difícil de lidiar.
¿Ha visitado a un médico o recibió tratamiento por lesiones, o el daño es solo a la propiedad?
¿Ha visitado a un médico o recibió tratamiento por lesiones, o el daño es solo a la propiedad?
Visitor¿Qué pasa ahora?
AI agentAhora voy a agendar su llamada gratuita de revisión de caso. Nuestro equipo revisará los detalles de su negación y le explicará sus opciones.
¿Cuál de estos horarios le viene mejor?
¿Cuál de estos horarios le viene mejor?
Visitor (tapped a time button)jueves 10/08, 10:00 a.m. ET
AI agentPerfecto. Usted está agendado para el jueves 10/08 a las 10:00 AM ET. Recibirá una llamada de nuestro equipo en el 555-555-0102. Tenga a mano fotos de los daños, su póliza y la carta de negación de Citizens.
¿Hay algo más en lo que pueda ayudarle?
¿Hay algo más en lo que pueda ayudarle?
VisitorGracias. Solo para que sepan, esto fue una prueba del chat de su sitio web, no necesitan dar seguimiento.
AI agentEntendido, gracias por probar el chat. Apreciamos su feedback. Si en el futuro necesita ayuda real, estamos aquí para usted. ¡Que tenga un buen día!
Nursing home fallEnglish37.0s avg3.0s avg
| Visitor message | Your site (reply started) | AI agent (reply finished) |
|---|---|---|
| Hi, my name is Test Lead Three. My mom fell at her nursing home and broke her hi... | 47.5s | 3.3s |
| New client | 10.4s | 3.4s |
| My phone is 555-555-0103 and my email is test.lead3@example.com | 46.7s | 2.4s |
| It happened last week at her nursing home in Orlando, FL. She had surgery and is... | 48.3s | 3.1s |
| What happens next? | 28.6s | 3.0s |
| Thank you. Just so you know, this was a test of your website chat, no follow-up ... | 40.4s | 2.8s |
| (AI agent only) visitor tapped a booking time | n/a | 1.8s |
Your current site
VisitorHi, my name is Test Lead Three. My mom fell at her nursing home and broke her hip. Can you help?
Operator (Gabby)Hi, I am Gabby. Are you a new or existing client?
Operator (Gabby)In case we get disconnected, do you mind providing your phone number and email address?
Operator (Gabby)I’m sorry to hear that.
Operator (Gabby)We may be able to help you with that. Do you mind explaining the situation in a bit more detail?
VisitorNew client
Operator (Gabby)I will take note of that.
Operator (Gabby)Could you please share a few details about the situation so that we can best assist you?
VisitorMy phone is 555-555-0103 and my email is test.lead3@example.com
Operator (Gabby)Thank you for providing your contact information.
Operator (Gabby)Would you mind telling me a bit more about your situation to help us serve you better?
VisitorIt happened last week at her nursing home in Orlando, FL. She had surgery and is still in the hospital. The staff didn't tell us for hours.
Operator (Gabby)I’m very sorry to hear that.
Operator (Gabby)Thank you for briefing me on the situation.
VisitorWhat happens next?
Operator (Gabby)Thank you. I will forward this transcript immediately and request you are contacted as soon as possible.
VisitorThank you. Just so you know, this was a test of your website chat, no follow-up needed.
Operator (Gabby)You are welcome.
Your AI agent
VisitorHi, my name is Test Lead Three. My mom fell at her nursing home and broke her hip. Can you help?
AI agentI'm so sorry to hear about your mom's fall and hip fracture. That must be really stressful for your family. We absolutely can help with nursing home cases like this.
Is your mom safe right now and receiving the medical care she needs?
Is your mom safe right now and receiving the medical care she needs?
VisitorNew client
AI agentThank you for letting me know. I'm glad your mom is getting care.
To get your free case review scheduled, I need to gather a few details. You've already told me your name is Test Lead Three and that your mom had a fall at her nursing home that resulted in a hip fracture.
What's the best phone number to reach you?
To get your free case review scheduled, I need to gather a few details. You've already told me your name is Test Lead Three and that your mom had a fall at her nursing home that resulted in a hip fracture.
What's the best phone number to reach you?
VisitorMy phone is 555-555-0103 and my email is test.lead3@example.com
AI agentPerfect, thank you. And what's your mom's nursing home located in, what city and state?
VisitorIt happened last week at her nursing home in Orlando, FL. She had surgery and is still in the hospital. The staff didn't tell us for hours.
AI agentThat sounds like a really difficult situation, especially with the delayed notification. I'm glad she's getting medical care now.
I can get your free case review call on the calendar. Which of these times works best for you?
I can get your free case review call on the calendar. Which of these times works best for you?
Visitor (tapped a time button)Tomorrow, 10:00 AM
AI agentYou're booked for Thursday 10/08 at 10:00 AM ET. At your booked time, you'll get a call from the next available case manager from our team at 555-555-0103. Have any photos, medical records from the hospital, and the nursing home's name handy. You'll also get a text and email confirmation.
Is there anything else I can help you with?
Is there anything else I can help you with?
VisitorWhat happens next?
AI agentAfter your call on Thursday at 10:00 AM, one of our case managers will review the details of your mom's fall, discuss what happened, and explain your options. They'll answer any questions you have about how we can help. There's no cost for the consultation, and we don't get paid unless you win.
Is there anything else?
Is there anything else?
VisitorThank you. Just so you know, this was a test of your website chat, no follow-up needed.
AI agentThank you for letting me know, and I appreciate you testing the chat! If you have any feedback on how it worked, feel free to share it with the team. Take care.
Earlier test: car accident, 7 messages (10/07/2026 10:22 PM ET)English33.5s avgsee v3 page data
Earlier test: Portuguese language check (10:37 PM ET)Portuguese20.3s, English only2.9s, in Portuguese
How we tested
- We only report what we could see in the chat window. What happens after a chat on your side (CRM, confirmations, follow-up) is not visible to us and is marked that way.
- Your site's chat is answered by live operators. Our team ran these tests and used obviously fake test details (listed with each test). Each chat ended by saying it was a test and no follow-up was needed.
- Both sides got the exact same visitor messages in the same order, sent by the same code. After every reply the script waited for 8 seconds of silence before sending the next message, identically on both sides. Those pauses are excluded from all numbers.
- On the AI agent, the visitor also tapped one offered booking time (your site offered none). That extra reply is counted in the AI agent's totals but not in the average per scripted message.
- Language switch: we clicked the "español" icon on yourinsuranceattorney.com 3 times and timed until the Spanish site finished loading, and clicked "Hablo Español" / "Falo Português" 3 times each on the AI version and timed until the page text changed.
- Your site's operators often send replies in several parts; we measure until the first part started. The AI agent is measured until its reply was complete.
- *Not timed: in one test the operator's automatic English greeting appeared before the timer started, so that reply has no time and is left out of the average (it is not counted against your site).